Returns and Refunds Policy

1) We pack our products with a lot of care and love so that it reaches our customers safely. In the unlikely event that your merchandise arrives damaged, please send us a video recording of the unpacking of the damaged product and box within 24 hours of receiving your order. We will resolve this immediately for you.

2) As lovely as our products maybe, we understand that sometimes they do not fit in your home as expected. For such instances, we do provide exchange as a service. We accept exchange only up to 7 days post-delivery of the order. We would request you to clearly mention the items you wish to return and would have to ship the order back to us on the return address.

3) We would require the returned items to have their original packing. The merchandise must be unused and in the same condition that you received it. We would also require all original papers to be returned with the product.

4) We ship several parcels a day and a missing products or theft in transit is extremely rare. In case you feel your parcel has been tampered with, please reach out to the House of Kalakriti team on email as soon as possible and take a video before opening your box. In case you receive an SMS stating the order has been delivered and you have in fact not received the parcel, please reach out to the Nestasia team within 24 hours of receiving the successful delivery email/SMS.    

5) House of Kalakriti uses 3rd party courier services and is not liable for delays in shipping. We share approximate number of days required for delivery. We also extend the best support possible to ensure that the products reach customers as soon as possible. For any time-sensitive orders, please reach out to customer team to find out more.  

6) Orders cannot be cancelled/altered after 24 hours of placing the order. Once an order is packed/shipped, it cannot be cancelled and will be treated as return if there is non-acceptance. In case of prepaid orders, House of Kalakriti will reserve the right to charge 2-way shipping costs.

7) We aim to process all returns within 10 days. If you have any questions about your return, feel free to reach out to the House of Kalakriti Care team at info@houseofkalakriti.com.

8) Return requests have to be approved before processing. The House of Kalakriti care team must receive and approve your return request by email. Once your request is received, it may take 48 hours for the team to get back with or without an approval.

9) Once returns are received by us and clear our quality checks, you will receive store credit/voucher which you will be able to redeem in your next purchase. The voucher can be use anytime in the next 3 months.

10) We aim to process all disputes very amicably. This is because we want the best for your home. In case there are any disputes which are not resolved despite out best efforts, the jurisdiction for the disputes shall be Lucknow, Uttar Pradesh, India.       

11) For our products which are artisanal and hand-made, there might be slight differences in texture, colour and size. These natural aberrations are not considered a defect. We would urge our lovely customers to consider that for such products, the artisans are making each piece individually – the variations add uniqueness to each product.     

12) For bulk orders or customized orders, the above policy does not apply. Returns will be discussed on a case-by-case basis for such orders.

13) House of Kalakriti reserves the right to deny any returns or exchange for the any order. 

All returns and quality checks are subject to the discretion of House of Kalakriti but rest assured, we want the Best for you!

For any other questions or clarifications, please reach out to the House of Kalakriti Care team at info@houseofkalakriti.com